Real Time IT Services

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Home Support Navision Support 24/7 System Support

24/7 System Support

RealTime IT provides a 24/7 fixed price system support for Microsoft Dynamics NAV customers  and partners. Our support proccess is ISO 9001:2000 Certified. Support requests can be submitted by phone, e-mail, web or using our Navision Add-on directly in your system.

Support services include any user questions, user training, user mistake corrections, bug fixes and minor modifications to forms and reports. In addition to support we provide consulting and Navision Development services. If required we will help establish internal support operations with best in industry practices.

Customers can subscribe for different levels of support:

  • On Demand Support - allows customers to submit an unlimited number of support requests that will be charged based on hours spent. All requests over 2 hours have to be estimated and require the customers approval. This service is most suitable for customers with mature internal support organizations. In this case RealTime IT provides 3rd level support for problems that cannot be solved or will take to long for the internal support organization.
  • 2nd and 3rd level of Support - this fixed price system support service is for organizations who want to keep Help Desk activities inside and subcontract all other support activities

  • Help Desk, 2nd and 3rd level of Support - this fixed price system support service is for organizations who want to subcontract the full cycle of support activities. This service includes development of complete business process documentation, user manuals and training materials for new employees. Our analysts will document and periodically review your business process and document any changes.

 

Addons



The Role Tailored Integrated Business Planning Model (RTIBPM) is the extension of the Microsoft Dynamics Customer Model that has been developed in order to build Integrated Business Planning System based on the Microsoft Dynamics NAV product. RTIBPM consist of Persona Definitions, Integrated Business Planning Process Model and a set of Templates to support processes. 15 Persona roles were adjusted to fit the process model that includes 17 base processes with over 80 tasks. Each persona is assigned to multiple steps that require producing one or multiple documents.

For customers who will purchase IBP V1.0 by January 1st, 2010 we offer free upgrade to IBP V2.0 and 50% discount on any development improvements required until V2.0 is released.    

AuthorIcon Author http://www.rt-it-group.com
Process ModelIcon Process Model http://www.rt-it-group.com/IBP/Integrated%20Business%20Planning.html



Tags: BI (1) , Finance (1) , S&OP (1) , Reporting (2)


RealTime Advanced Scheduler extends the standard Navision scheduler functionality and transforms it into an ultimate PDF report delivery engine with flexible setup and filtering options. Multiple Schedulers can run in the same Dynamics NAV database and deliver reports in PDF format through e-mail or run codeunits based on predefined times. Scheduler allows send commands through e-mails from external users. The advanced security allows the user to setup Data and Report permissions based on the user e-mails.

AuthorIcon Author http://RealTime IT Services LLC



Tags: PDF (0) , Scheduler (0)


The Sales & Profitability Reporting tool allows the user to build multi-dimensional analytical reports based on their item sales data. Any field from the Item, Customer or Sales Document can be used as an analytical dimension for reporting. The system does not require any programming and allows the user to build "on the fly" industry standard profitability reports.

AuthorIcon Author http://www.rt-it-group.com



Tags: Sales (1) , Reporting (2) , profitability (1) , report (1)


The Cash Flow Management Tool is designed to help companies Budget, Execute and Control cash flow from operation activities. The Integration with the Credit Management Tool and Operation Management Tool allows the company to have real time views in the company's current and future cash flow.

AuthorIcon Author http://www.rt-it-group.com
Process ModelIcon Process Model http://rt-it-group.com/Addons/CashFlow.htm





BevERP was developed specifically for beverage bottling and distribution companies. The system combines the standard functionality of Microsoft Business Solutions NAV with beverage specific modules developed based on “Best in Industry” practices. BevERP allows companies to substantially decrease the cost of operations and increase customer service by optimizing internal and external business processes.

AuthorIcon Author http://www.rt-it-group.com
Process ModelIcon Process Model http://www.rt-it-group.com/beverp/BevERP.htm



Tags: Vertical (1) , Beverage (1)

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